SHIPPING

Thank you for shopping with Gleaux Fresh Skin! We are committed to delivering your goodies with care and efficiency. Below you'll find all the details regarding our shipping process.

Processing Time

  • All orders are processed within 2-3 business days (this does not include weekends and holidays).
  • During high-demand periods like sales, holidays, or product launches, processing times may be extended by an additional 2-4 business days. We appreciate your patience!

Shipping Rates & Delivery Times

  • Standard Shipping (U.S.): 5-7 business days
  • Expedited Shipping (U.S.): 2-3 business days

Please note: Delivery times are estimates and may vary due to carrier delays beyond our control, especially during peak seasons.

International Shipping

  • Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations soon. Stay tuned!

Order Tracking

  • Once your order is shipped, you’ll receive a confirmation email with tracking information so you can follow your package’s journey right to your door.
  • Please allow up to 24 hours for your tracking information to be updated.

Address Accuracy

  • Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you notice an error, please contact us immediately at customerservice@gleauxfresh.com. We’ll do our best to update your address before your order ships, but we cannot guarantee changes once an order is processed.

Missing or Delayed Packages

  • If your package is marked as delivered but you haven't received it, please wait 24-48 hours as carriers occasionally mark packages delivered before they actually arrive.
  • For missing packages or delivery issues, please reach out to us at customerservice@gleauxfresh.com. We’ll work with you to aid in resolving the issue as quickly as possible.

Damaged or Incorrect Orders

  • We strive to ensure every order arrives in perfect condition, but if you receive a damaged or incorrect item, please contact us within 7 days of delivery. Email us at customerservice@gleauxfresh.com with your order number and a photo of the issue, and we’ll make it right!

Shipping Exclusions

  • We currently do not ship to APO/FPO addresses or outside the United States, Canada or Mexico.

Thank you for choosing Gleaux Fresh Skin! If you have any further questions about our shipping policy, feel free to reach out. Your satisfaction is our priority, and we’re here to help you gleaux! 🌿✨