We love questions from customers, but sometimes your question might have already been asked by a few people ahead of you. So check below for our Frequently Asked Questions to see if your question can be answered.
I have ordered this product before but this time its a different color or pattern, is the product the same?
Most of our products for the body are handcrafted. Colors may vary due to the natural occurring variations of the particular herbs, vegetable, grain and mica we use. (What can we say nature is pretty dope!) Additionally, when we create soaps, swirls will naturally vary and cannot be controlled for the same outcome each time.Regardless of the color or design, the healing properties are the same each batch or product produced.
If your products are all natural, are they safe for use on kids and babies?
While yes in theory our products are mostly plant based and good for even the most sensitive skin, even natural herbs and oils might still be too strong for the softest baby skin.
Visit our Gleaux Beaux collection for products that have been specifically formulated with kids and baby skin in mind. But do always monitor product use in children and ask your pediatrician for any concerns for use on delicate baby skin and systems.
I reached out on social media and have not gotten a response.
The best way to reach us is via email, email@example.com or by filling out the contact form under contact us. Although we do try to monitor all of our inboxes and comments regularly, we do place a higher focus on our emails and contact form submissions.
I placed my order and didn't receive a tracking number.
Order updates are sent to the email address that you provided at checkout or under your account if one was created. Once your order is shipped you will receive a tracking number based on the type of shipping used. Most orders are processed next business day unless otherwise advised. If you have not received any emails check your junk email and ensure your email provided was correct.
I received my order confirmation and realized my order placed was wrong. Can I make the needed changes?
As long as it the same day placed your order and does not involve a price change most definitely! Email us immediately with your order number and the changes that are needed and we will process the correction for you.
My order arrived damaged or broken. What can I do?
Do notify us immediately upon arrival. Take as many photos as possible we will file an insurance claim with the carrier on your behalf and if possible will ship out a new order for you. You can check out our shipping and returns policy for further information.